Refund Policy
Countdown Builder refund policy — when you are eligible for a refund, how to request one within the 14-day window, and how long approved refunds take to process.
Refund Policy
Countdown Builder is committed to your satisfaction. This Refund Policy explains when you're eligible for a refund and how to request one.
Our Promise
If you purchase a Countdown Builder plan and find that the Service does not work as described, or is missing a feature that was advertised and that you reasonably relied on to make your purchase — such that you are unable to use the Service for its intended purpose — we will happily issue a refund.
Refund Window
You may request a refund within 14 days of your original purchase or the most recent renewal charge. Requests made after this window will be reviewed on a case-by-case basis but are not guaranteed.
What Qualifies
Refund requests are typically approved where:
- A feature listed on our pricing page is missing, broken, or does not function as described, preventing you from using the Service.
- You experience a persistent technical issue with the Service that we are unable to resolve within a reasonable time.
- You were charged in error (e.g. duplicate charge, incorrect plan).
What Doesn't Qualify
- Change of mind after extended use of the Service without a technical or feature-based issue.
- Partial-period refunds for mid-cycle cancellations where the Service functioned as described (you retain access until the end of your current billing period; see our Terms and Conditions).
- Refund requests based on incompatibility with third-party platforms outside our control (see our Terms and Conditions).
Heavy or Extensive Usage
If you have made heavy or extensive use of the Service (for example, creating and running a high volume of timers or sending a large number of email campaigns using the Service) before requesting a refund, this may indicate that the Service was in fact usable and delivering value to you. In such cases, we reserve the right, at our sole discretion, to reduce, decline, or otherwise limit a refund request, even where the request is made within the refund window above.
How to Request a Refund
To request a refund, please submit a support ticket at app.countdownbuilder.com/support with your account email and a brief description of the issue. We aim to respond to all refund requests within 2 business days.
Processing Time
Approved refunds are processed within 5–10 business days and returned to your original payment method.